Incident · 24/7 incident response · Trellix MDR delivered by eyeT secure
Report an incident – fast coordination & clear escalation.
When time is critical: first contact, assessment, technical immediate measures and management communication – structured, traceable and with clear responsibilities.
1) Immediate contact
+49 89 189 085 725Incident response team eyeT secure – around the clock, 24x7x365.
Email: incident@eyetsecure.de
State your company, a callback number and, in one sentence, what happened. An incident responder will call you back immediately.
2) What we need
- Affected systems and sites
- Time and indicators, recent changes
- Existing sensors: EDR, logs
- Contacts from IT, legal and PR
Until we call back
- Disconnect affected systems from the network – do not power them off (volatile traces for forensics).
- Do not delete anything, do not reinstall anything, do not change passwords on affected systems.
- Communicate internally over a channel that cannot be compromised.
Emergency form
Report an incident via the form.
For urgent cases we recommend calling. The form also reaches our incident response team directly.
Trellix Emergency Response Team: Hacked999@trellix.com
Trellix Support (DE): 00 800 6247 7463
Service portal: supportm.trellix.com
Rapid response service
For decision-makers: a structured first meeting instead of ad hoc.
The goal is to define scope, responsibilities, communication line and next steps in a short time – documentable and ready for governance. After the meeting you have a clear scope with priorities, RACI and escalation as well as the reporting requirements for CISO/CIO, audit and compliance.