Trellix MDR · delivered by eyeT secure (Platinum Partner)
Cyber resilience for CIO & CISO – measurable, manageable, audit-ready.
24/7 Managed Detection & Response on the Trellix Security Platform – with executive reporting, clear responsibility and continuous optimisation. 24/7 real-time monitoring by the Trellix SOC, connection to ENS, EDR, ePO and Insights, KPIs and management reporting included. Implementation within days.
Why Trellix MDR – for CIO & CISO
Not more tools, but a platform plus operating model: unify, optimise, standardise – and make it reportable for decision-makers.
GenAI-accelerated prioritisation
Correlation and prioritisation of alerts and investigative workflows – accelerated by Trellix Wise.
Platform-wide coverage
Integrated approach across the central security domains: endpoint, email, network, data, cloud, SecOps.
Measurable outcomes & governance
Results and exposure prioritisation along business impact – plus reporting for management and boards.
Operating model (Trellix MDR)
Clear & auditable.
The MDR procedure model runs as a repeatable cycle: preparation, monitoring, response, optimisation and management alignment.
Prepare – threat hunting, triage & investigation
Proactive threat hunting as well as alert triage and investigation to enable fast action.
Monitor – 24/7 monitoring & detection
Continuous monitoring and fast classification of signals – so no alert is left unattended.
Respond – containment, remediation & protection
Contain, clean up and follow up with protective measures – with clear escalation and communication.
Optimize – health checks, tuning & continuous improvement
Ongoing checks and fine-tuning so that policies, rules and detections work optimally.
Manage – stakeholder alignment & hardening roadmap
Regular meetings, KPI review and derivation of measures for hardening and risk reduction.
Platform & integrations (Trellix stack)
Fast activation and use of existing investments.
What we typically connect
Time to value
- Week 1: scope, access, data sources, baseline and use case prioritisation
- Week 2: alert tuning, escalation paths, runbooks, first KPI baseline
- Weeks 3–4: 24/7 steady state plus reporting cadence (weekly, monthly, QBR)
- Around 30 days to a stable operating routine after licence activation – based on experience
Executive reporting
Reporting that works in the steering committee.
What counts at decision level: situation picture, trend, risk exposure, actions and decisions – not raw alerts.
Weekly – operations
Incidents, triage decisions, open actions, top findings.
Monthly – management
KPI pack: detection and response times, alert volume, coverage, exposure trends, action status.
Quarterly – governance / QBR
Hardening roadmap, lessons learned, budget and priority recommendations, audit readiness.
Roles & responsibilities (RACI) – compact
One clear partner for advisory, setup and operational support (eyeT secure), clear operations with the Trellix MDR team and defined customer decisions.
| Activity | Customer CISO/CIO | Customer IT/SOC | eyeT secure (service lead) | Trellix MDR (SOC) |
|---|---|---|---|---|
| Scope, goals, success criteria (KPIs) | A | C | R | C |
| Onboarding, access, data sources | C | R | A | C |
| 24/7 monitoring, triage, investigation | I | C | A | R |
| Containment/response (runbooks & approvals) | A | R | C | C |
| Tuning, health checks, optimisation | I | C | A | R |
| Executive reporting (monthly/QBR) | A | I | R | C |
Legend: R Responsible, A Accountable, C Consulted, I Informed
Next step
Next step: MDR readiness & scope workshop
In 30–45 minutes we clarify scope, critical assets, reporting needs (CIO/CISO) and the first 3–5 use cases.